At eoeoyy, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our return and refund policy below.
- Return Eligibility
You may request a return under the following conditions:
The item must be returned within 14 days of delivery
The item must be unused, unworn, unwashed, and in its original condition
All original tags, labels, and packaging must be intact
Proof of purchase (order number or receipt) is required
We reserve the right to refuse returns that do not meet these conditions.
- Non-Returnable Items
The following items are not eligible for return or refund:
Final sale or clearance items
Customized or personalized clothing
Gift cards
Items damaged due to improper use or care
- How to Initiate a Return
To start a return, please contact us at:
📧 support@eoeoyy.com
Include the following information in your request:
Order number
Item(s) you wish to return
Reason for return
Photos (if the item is defective or damaged)
Once your return is approved, we will provide return instructions.
- Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping service
eoeoyy is not responsible for lost or damaged return shipments
- Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
Refunds will be processed to the original payment method
Processing time is typically 5–10 business days, depending on your payment provider
Original shipping fees are non-refundable, unless the return is due to our error.
- Exchanges
We currently do not offer direct exchanges.
If you would like a different size or color, please return the original item for a refund and place a new order.
- Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
We will arrange a replacement or full refund at no additional cost.
- Late or Missing Refunds
If you haven’t received your refund:
Check your bank account again
Contact your credit card company or payment provider
If the issue persists, contact us at support@eoeoyy.com
- Policy Updates
eoeoyy reserves the right to update or modify this policy at any time.
Changes will be posted on this page and take effect immediately.
- Contact Us
For questions regarding returns or refunds, please contact:
📧 support@eoeoyy.com